COVID-19 Response:

At Civitas Health Services, Inc. we remain focused on caring for our clients by providing high-quality behavioral healthcare services when you need them. Our offices are open and continue to see clients for behavioral health care needs.

The safety of our clients and visitors remains our top priority, so we are:

  • Putting CDC recommended protocols in place to ensure the highest level of prepared coronavirus (COVID-19) prevention

  • Ensuring we have necessary supplies and equipment, and appropriate staffing

  • Sanitizing and disinfecting the office multiple times during the day

  • Allowing staff to wear gloves and masks

  • Placing office staff on rotating shifts

  • Conducting screening questions of all guests

  • *Group Day Programs* – As the spread of COVID-19 is increasing in our area and in recognition of public health, we have suspended onsite group day programming until further notice. Because your health is of our utmost concern, we are offering telehealth options for clients through interactive audio and video telecommunications system or by telephone. We are fully operational through these platforms and we've identified modalities to provide efficacious care to our clientele. To find out about what we're doing to keep you safe and provide the best possible care during the COVID-19 pandemic, please contact admissions or speak to your direct care specialist. 

 

Should I keep my appointment?
Yes, we are open and seeing all scheduled patients. Your on-going healthcare needs remain our top priority. If changes in your appointment need to occur, we will contact you.

What about visitors at my appointments?
During this time, we ask that you limit accompanying visitors and attend your appointment alone. The only permitted exceptions will be a single caregiver for a minor client, or for a client with a disability or impairment warranting assistance.
 

What are the symptoms?
Symptoms of COVID-19 may appear 2-14 days after exposure to the virus. These symptoms can range from mild to severe and include:

  • Fever

  • Cough

  • Shortness of breath

 

I have symptoms from this list; should I attend my upcoming appointment?
If you have a fever, new cough (within the last two weeks), shortness of breath, or flu-like symptoms, please call our office or send a message to your specialist/tech.

What can I do to protect myself and others?
Public health officials recommend the following steps to help prevent the spread of respiratory viruses, including influenza and COVID-19:

 

  • Avoid close contact with people who are sick

  • Avoid touching your eyes, nose, and mouth

  • Stay home when you are sick

  • Cover your cough or sneeze with a tissue

  • Practice good hand hygiene by washing your hands often, using either soap and water or alcohol-based hand gel for at least 20 seconds

  • Clean and disinfect frequently touched objects and surfaces


 

Stay up-to-date
We are closely monitoring coronavirus in partnership with our local and state health departments, and the CDC. You can access the CDC's Coronavirus Disease 2019 (COVID-19) hub to stay informed.

Phone: 804.737.3917

Fax: 804.737.3940

5663 S Laburnum Ave, Henrico, VA 23231, USA

©2020 by Civitas Health Services, Inc.
Licensed by the State of Virginia Department of Behavioral Health and Developmental Services.