FAQ | Civitas Health Servi

Where are Civitas Health Services' locations, and what areas do you serve?

Our corporate office is located at 20 W. Williamsburg Road, Sandston, Virginia 23150. We also have locations at The Epps Building, 1821 E. Nine Mile Road, Highland Springs, Virginia 23075, and Hampton Roads, 814 Greenbrier Circle Suite B, Chesapeake, Virginia 23320. We serve families and individuals throughout Central Virginia, Hampton Roads, and the surrounding communities.
What ages do you serve?

We serve individuals of all ages—from young children to adults—through customized and age-appropriate services.
Do you offer virtual or telehealth appointments?

Yes, we offer secure telehealth services for many of our programs, providing flexible care from the comfort of your home.
What services does Civitas Health Services provide?

We offer a wide range of behavioral and mental health services including Traditional Outpatient Therapy, Functional Family Therapy (FFT), Applied Behavioral Analysis (ABA), Substance Abuse Intensive Outpatient (Adolescent & Adult), ADOS Testing, and Mental Health Intensive Outpatient (Adolescent & Adult).
How do I schedule an appointment?

You can schedule an appointment by calling us directly at 804.737.3917 or by visiting our website. A team member will follow up to guide you through the next steps.
What makes Civitas Health Services different from other providers?

We take a person-centered, culturally responsive approach to care. Our integrated services, experienced team, and focus on community engagement set us apart. Our mission is to change the culture of behavioral health through a higher standard of service delivery, emphasizing unconditional positive regard for all clients, family involvement in treatment, maintaining therapeutic boundaries, holistic treatment and support services, protecting client rights and confidentiality, individualized treatment and aftercare, and ongoing staff training for best practices.
What does "Civitas" mean?

“Civitas” is Latin for “community” or “citizenship.” It reflects our mission to build strong, healthy communities through compassionate behavioral health care.
What documents or information do I need to bring?

You’ll need a valid photo ID, insurance information (if applicable), and any relevant medical or school records. Our staff will let you know exactly what’s needed.
What should I expect during my first appointment?

Your first appointment includes a thorough assessment where we gather information about your needs and goals to create a customized treatment plan.
Can I choose my provider or therapist?

We do our best to match you with a clinician who fits your needs. If a change is needed, we’re happy to accommodate.
How long does it take to start services after the intake?

Once your intake is complete, services typically begin within 1–2 weeks, depending on program availability.
How do I make a payment for services?

Payments can be made by phone, in person, or online. We’ll provide billing support if you have questions.
What if I don’t have insurance—can I still receive services?

Yes. We work with uninsured individuals and may offer alternative payment options or help you apply for coverage. For more information, please contact our billing team at 804.737.3917.
Do you accept insurance? If so, which providers?

Yes, we accept most major insurance providers including Medicaid. Contact our office at 804.737.3917 to verify coverage. Our accepted insurances can be found here: https://www.civitashealth.com/insurance
Is financial assistance or a sliding scale available?

In some cases, yes. Reach out to our billing team to discuss your options and eligibility.
What are community-based services?

These are personalized mental health supports provided in the client’s natural settings—such as homes, schools, or community centers—to help improve daily functioning.
What support do you provide for youth and families?

We offer family therapy, parent coaching, school-based services, and youth-specific programs designed to improve behavior, communication, and emotional well-being.
What is the difference between outpatient and in-home services?

Outpatient care is provided at our office or via telehealth, while in-home services take place in the client’s home for added convenience and support in a familiar environment.
Do you offer services for individuals with intellectual or developmental disabilities (IDD)?

Yes, we provide therapeutic and support services tailored to the unique needs of individuals with IDD.
Do you offer psychiatric or medication management services?

Yes, we have licensed psychiatric professionals who provide evaluations and ongoing medication management as part of a comprehensive treatment plan.
What types of therapy do your clinicians offer?

Our team provides individual, group, and family therapy using evidence-based practices like CBT (Cognitive Behavioral Therapy), trauma-informed care, and play therapy.
What is Crisis Stabilization?

This short-term program offers immediate mental health support for individuals experiencing a crisis, aiming to stabilize symptoms and prevent hospitalization.
What is ABA therapy and how can it help my child?

Applied Behavior Analysis (ABA) therapy focuses on improving specific behaviors like communication, social skills, and daily living activities—especially helpful for children with autism and related diagnoses.
What school-based services do you provide?

We partner with schools to offer on-site counseling, behavioral support, and academic interventions during the school day.
How can I tell if my child needs mental health support?

Signs include changes in behavior, mood, sleep, or performance at school. If you're concerned, our team can help you explore next steps.
Will I be involved in my child’s treatment plan?

Absolutely. Family involvement is a key part of successful treatment, and we keep you informed and engaged throughout the process.
How do you ensure privacy and confidentiality for minors?

We follow all HIPAA guidelines and state laws to protect your child's information while also involving parents appropriately in care.
Do you partner with other community organizations?

Yes, we actively collaborate with schools, social services, and healthcare providers to ensure wraparound support for our clients.
How can schools refer students for services?

Schools can contact us directly to make a referral or submit a referral via our website. We’ll coordinate with school staff to support the student’s needs.