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Behavior Technician helping child read
Group therapy session
Woman helping Child Read
Group Therapy Session
Woman in therapy

Quality Standards

Our mission of “changing the culture of behavioral health through a higher standard of service delivery is upheld and sustained through our core values. When it comes to ethics and compliance, our staff are required to embody our five core values. Three of our core values (Communication, Accountability, and Excellent Customer Service) are integral in upholding our ethics and compliance and we stand by them in our mission.

Risk Management

To sure up our commitment to our customers and in addition to our policies and procedures, we have established a robust Compliance Department, developed a written Code of Ethics and Business Conduct, and a highly detailed Compliance Manual. Our Compliance Department reports directly to the Executive Team and is our liaison for customer service-related matters. The Compliance Department can be reached by email at

We believe in open communication and strongly encourage reporting problems and concerns regarding inappropriate or unethical actions. All allegations are to be reported to a direct supervisor, a member of our management team, the Compliance Officer, or through our online compliance reporting form. Civitas Health Services, Inc. takes all allegations seriously and we do not tolerate any form of retaliation for reporting potential violations.

How to Make a Complaint

Our goal is to work together to provide excellent service, benevolence, ethics, and fairness to our employees, consumers, vendors, and the community at large. Hence, suspected incidents of inappropriate or illegal conduct may be reported anonymously to our Civitas Health Services Quality Control Hotline at 1-804-801-8031 or online by clicking here. Additionally, we pride ourselves in being a Joint Commission accredited behavioral healthcare organization. If you have a complaint or concern regarding patient safety or care, information for filing complaints to The Joint Commission may be found here.

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